NOC 22221 · TEER 2

用户支持技术员（IT 技术支持）

User support technicians

这个职业做什么

User support technicians provide first-line technical support to computer users experiencing difficulties with computer hardware and with computer applications and communications software. They are employed by computer hardware manufacturers and retailers, software developers, in call centres and in information technology units throughout the public and private sectors. They are also employed by independent technical support companies or they may be self-employed.

雇主常用头衔（点击直达在招职位）

去看在招职位（跳转外部网站）：Job Bank LinkedIn Indeed

各省薪资范围

地区	低	中位	高
全国	$20.50/时	$31.47/时	$49.00/时
阿省 AB	$20.19/时	$30.00/时	$57.69/时
BC 省	$21.06/时	$33.65/时	$48.72/时
曼省 MB	$16.25/时	$26.15/时	$44.08/时
新不伦瑞克 NB	$18.50/时	$27.69/时	$40.87/时
纽芬兰 NL	$22.60/时	$32.05/时	$45.79/时
新斯科舍 NS	$19.00/时	$26.00/时	$41.60/时
安省 ON	$20.00/时	$33.00/时	$51.28/时
爱德华王子岛 PE	$16.50/时	$29.74/时	$51.79/时
魁省 QC	$22.00/时	$30.77/时	$46.15/时
萨省 SK	$19.96/时	$32.00/时	$43.34/时

来源：Job Bank / ESDC 公开数据 · 截至 2025-11-19

主要职责

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Reproduce, diagnose and resolve technical problems encountered by users
Provide advice and training to users in response to identified difficulties
Provide business systems, network and Internet support to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
May supervise other technical support workers in this group.

雇佣要求

Completion of a college program in computer science, computer programming or network administration is usually required.
College or other courses in computer programming or network administration are usually required.
Certification or training provided by software vendors may be required by some employers.

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